Shipping policy

SHIPPING & DELIVERY POLICY — BLOOM TERRA

Thank you for shopping with BloomTerra. We are committed to delivering high-quality wellness, support, and comfort products directly to your doorstep. This Shipping & Delivery Policy outlines our local fulfillment processes, timelines, and terms to ensure a transparent shopping experience.

1. DOMESTIC DISPATCH & FULFILLMENT TIMELINE
• Fulfillment Window: All orders are securely packaged and dispatched from our local domestic fulfillment facility within 1 to 2 business days from the date your order is successfully placed.
• Local Inventory: We maintain 100% of our active inventory locally within the country of delivery. This allows us to completely bypass international customs bottlenecks, offering rapid and reliable domestic shipping.

2. DELIVERY ESTIMATES
• Standard Domestic Shipping: Estimated total transit time ranges between 3 to 7 business days. We target an absolute maximum delivery window of 10 business days from order placement. Final timelines depend on the customer’s geographic location and regional postal services.
• Transit Delays: While we make every effort to deliver your order within our standard window, unexpected carrier delays can occur due to local logistics factors, peak holiday volumes, or severe weather conditions. In the rare event that a domestic shipment experiences a severe bottleneck and exceeds 15 business days in transit, customers may contact our support team to initiate an order cancellation or a full refund.

3. SHIPPING COSTS & PROMOTIONAL OFFERS
• Calculations at Checkout: Shipping rates are dynamically calculated during the checkout process based on the individual product weight and selected domestic carrier method.
• Free Shipping Campaigns: BloomTerra periodically runs promotional campaigns offering free standard shipping. When these offers are active, details and qualifiers will be prominently displayed at checkout or on our store homepage.

4. TRACKING & DELIVERY NOTIFICATIONS
• Automated Tracking: As soon as your order leaves our local hub, an automated confirmation email containing a domestic carrier tracking number and an online tracking portal link will be sent to you.
• Proactive Updates: If any regional carrier disruptions are flagged on your route, our customer experience team will proactively notify you via email with updated delivery timelines.

5. PACKAGE INSPECTION & TRANSPORT LIABILITIES
• Recipient Obligation: Upon arrival, please immediately inspect the structural integrity of your parcel. If the packaging shows signs of structural damage or tampering, please photograph the package and notify both the delivering courier and BloomTerra within 48 hours.
• Lost Transit Shipments: In the rare instance that a local carrier officially confirms a package is lost in transit, BloomTerra will take full responsibility. We will provide a swift alternative solution—either shipping a brand-new replacement item immediately or processing a full refund.

6. RETURNS & RETURN SHIPPING COSTS
• Standard Returns: For change-of-mind returns, customers are responsible for covering the return shipping freight and logistics costs back to our local domestic processing facility.
• Defect or Error Policy: If a product arrives damaged, defective, or a logistics mistake occurs on our part, BloomTerra will cover all return shipping costs and provide a prepaid return label.

7. CUSTOMER SUPPORT & ENQUIRIES
For any assistance regarding order updates, current shipping status, or delivery modifications, please contact our support desk at: hello@bloomterra.store

Our team reviews and responds to all inquiries within 24 to 48 business hours.